PAL - Partnership Access Line
1-866-599-PALS, 1-866-599-7257

The Partnership Access Line (PAL) is a telephone based child mental health consultation system for primary care providers funded by the Washington State legislature. PAL employs child psychiatrists and social workers affiliated with Seattle Children’s Hospital to deliver its consultation services. Any primary care doctor, nurse practitioner or physician assistant throughout Washington State is invited to use the service.

Washington’s primary care providers are encouraged to call the PAL toll free number 866-599-7257 as often as they would like. PAL provides rapid consultation responses during business hours (M-F, 8-5) for any type of child mental health issue that arises with any child.

*For holiday closure hours, please reference the FAQ section of this website.

What does a provider get by calling PAL?

  • Immediate phone advice from an expert

  • Free tools to help you and your patient (like patient advice handouts, rating scales, local resource lists tailored to your patient, etc.)

  • Access for your DSHS and Managed Care Plan patients to a rapid in person or telemedicine consultation with a child mental health expert at Seattle Children’s Hospital
    Appointment locations:
    • Seattle
    • Olympia
    • Longview
    • Wenatchee
    • Richland

  • Reimbursement for your time on the phone, obtaining expert consultation from PAL, regarding DSHS fee-for-service clients.
    (call 866-599-7257 or click here for details)


“This program allows us to survive in primary care!”

“This is an invaluable program for us primary care pediatricians.”

“Wonderful service! I never dreamed I could make one call and get to speak directly to a psychiatrist. Thanks so much.”

Please use link below to email us with comments and/or feedback. We are constantly working to improve our service to fit your needs. This email is checked on a weekly basis.

Click to provide PAL feedback


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